Refund Policy

ALL SALES ARE FINAL!

Our products are made to order, therefore we do not offer returns or refunds.

Damaged Items
If your item arrives damaged, you will need to file a claim directly with the shipping carrier (USPS or UPS). All shipments are insured and the carrier is responsible for reimbursing damages that occur during transit.

To file a claim:
USPS: Visit https://www.usps.com/help/claims.htm and follow the instructions.

UPS: Visit https://www.ups.com/claims to start a claim.

Damages and issues

*If your cup breaks during transit, please email us at nmcreations@gmail.com within 48 hrs of delivery. Please include your order number, keep all packaging and the damaged item until the claim is fully processed, as the carrier may request inspection. Clear photos of the damage and packaging will be required. If you need any supporting documents from us please feel free to reach out.

Please inspect your order upon reception and contact us immediately if there are any issues other than shipping issues, so that we can evaluate the issue and make it right.

*Please read the cup care card included with every cup purchase. Our cups are not dishwasher safe and putting them in the dishwasher may result in damage to the vinyl wrap.